Vacancy Details

Housing Mediation Officer – Fixed term contract for 3 years

Stockport Homes is an innovative, modern arms length housing organisation (ALMO), created in October 2005 employing approximately 540 staff and managing 11,500 properties across the borough of Stockport.

Stockport Homes is recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, and has been awarded Investors in People (Gold) status, and have this year been named the UK’s Top Landlord after winning the 24Housing magazine vote.

Working in a busy environment often with people who have complex needs or are facing difficult circumstances, the successful Housing Mediation Officer needs to deliver excellent customer service and have a strong person centred approach.

As part of our award-winning Housing Options team, you will provide advice and assistance to people in housing need, focusing on preventing homelessness by managing a caseload of people and understanding the need for early intervention in a range of household problems that have potential to cause housing crises.

Delivering high quality advice on available housing options, with agreed follow up actions for customers, you must make decisions in line with homelessness and related legislation, guidance and case law and resolve customer enquiries using initiative and imagination.

To be successful in this role, candidates must have an in depth knowledge of being able to actively listen to diagnose problems, to then continue Housing Mediation work with the customer and prevent Homelessness. The ability and passion to deliver a high quality service to customers is essential and you must work well under pressure with an exemplary, positive attitude. Due to the nature of the role, travel within the borough will be required so a full UK driving licence is essential.

Closing date for applications: 20th October 2017
Interview date: 1st November 2017

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.