Vacancy Details

Customer Service Officer Opportunities - 1 Permanent and 1 Temp Position for 12 months

Stockport Homes is an innovative, modern arms length housing organisation (ALMO), created in October 2005 employing approximately 540 staff and managing 11,500 properties across the borough of Stockport. Stockport Homes is recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, has been awarded Investors in People (Gold) status and are also thrilled to have been named UK’s Top Landlord after winning the 24Housing magazine vote.

The Carecall and Concierge Team provide 24/7 support to both Stockport Homes Customers as well as a range of Private Clients. The team deliver Telecare Services ranging from monitoring only to falls response as well as providing CCTV and Door Entry Monitoring at 28 High Rise Blocks across Stockport.

We are currently looking to recruit two Carecall and Concierge Officers to join us to provide reassurance and support to all customers, we are looking for someone who has a strong background in working with customers, both over the phone and face to face. You must be caring and enthusiastic in what you do, always striving to offer your customer the very best service possible.

The responsibilities of a Carecall Concierge Officer include providing a falls lifting service, using the appropriate equipment, to minimise ambulance call outs and help our customers to live independently., You will also be responsible for conducting installations, welfare visits, emergency visits and repairs visits which support the delivery of a robust Telecare Service. You must monitor CCTV and Door Entry systems at a variety of blocks across Stockport, uphold confidentiality at all times and follow Safeguarding Procedures to protect Vulnerable Adults and Children from potential harm and deliver a range of Out of Hours services, including Domestic and Commercial Repairs, ASB Reporting and Telecare Emergency Response. This varied and fast paced role requires you to be flexible and adaptable to change.

Candidates for these roles will be expected to undertake a variety of training to safely carry out the role, work positively and enthusiastically in sometimes challenging circumstances and be capable of communicating effectively using a variety of different communication methods and techniques to deliver clear messages.

Our Service is 24/7, 365 days a year, and shifts are split into Early, Late and Night shifts. The successful candidate must be flexible to the needs of the service, and support us in delivering excellent services 24/7.

The post requires you to hold a full UK Driving Licence as driving is an essential part of the role. As such, potential candidates must currently hold a licence or be able to obtain one by an agreed start date.

Closing date for applications: 26th October 2017

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.