Customer Service Officer Opportunities
1 x Permanent post – 22.5 hours per week (mornings)
1 x Temporary post – 20 hours per week (afternoons)
Stockport Homes is an innovative, modern arms length housing organisation (ALMO), created in October 2005 employing approximately 540 staff and managing 11,500 properties across the borough of Stockport.
Recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, we have been awarded Investors in People (Gold) status, and been named the UK’s Top Landlord after winning the 24Housing magazine vote.
Joining us as a Customer Service Officer, you will provide excellent services to our customers, delivering comprehensive advice and guidance on services delivered through Stockport Homes.
As the first point of customer contact, you must meet our commitment to exceeding customer expectations and the role may occasionally involve covering the main reception; signing up new tenants for rented properties and general administrative work.
With experience of providing a customer focussed service demonstrating excellent communication skills, both verbally and in writing, you must be capable of actively listening and empathising with customers whilst effectively managing call times in response to demand. A good level of education is essential and you must work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.
The role requires flexibility, great interpersonal skills and the ability to work accurately in a fast-paced environment, dealing with a range of enquiries.
Closing date for applications: 22nd October 2017
Interview date: 2nd November 2017
All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Further informationCSO role profile Housing Services team 26.9.17.pdf