Vacancy Details

Alert and Response Support Officer

Do you have caring nature and a genuine passion for supporting vulnerable people? Are you an experienced Carer looking for a new challenge? If so, we would love to hear from you!

Here at Stockport Homes, we are now looking for a number of Alert and Response Support Officers to join us on a permanent, full time basis.

The team provides 24/7 telecare support to both Stockport Homes customers as well as a range of private clients. This could be monitoring right up to full warden response. The team also works pro-actively to keep tenants safe and secure, providing support to our Neighbourhood teams with tackling Anti-Social Behaviour.

The role of Alert and Response Support Officer is extremely varied. You can find yourself;

• Call handling
• CCTV monitoring
• Assisting in the detection and prevention of ASB and criminal activity
• Dealing with out-of-hours repairs
• Providing a warden service to deal with falls
• Carrying out basic repairs to telecare systems
• Installing telecare equipment
• Carrying out welfare visits

This role demands an individual who has a strong customer focus and the ability to advise and support a variety of vulnerable customers. Highly organised and with a keen eye for detail, you will thrive working in a team environment and enjoy the challenge of a varied role.

Due to the nature of the role, you’ll need to be flexible to work all shift patterns. Our service is 24/7, 365 days a year and shifts are split in to early, late and night shifts. A full UK driving licence is also essential.

In return we can offer you a wealth of benefits such as;

• Pension scheme
• Generous annual leave entitlement
• Health cash plan
• Employee assistance programme
• Access to a wide range of retail discounts

Closing Date: 20th August

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Further information

CCO Role Profile.docx