Vacancy Details

Recovery Officer

In 2019, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the tenth consecutive year running by the Sunday Times newspaper. We are the third Best Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2019 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

As a Recovery Officer with us, you will support the organisation to maximise rental and service charge income by ensuring that rent and service charges are collected for a designated patch of properties and that any arrears are recovered quickly and efficiently.

Taking appropriate action within legislation, policies and procedures to minimise arrears, you must maximise tenant incomes and support customers to be financially responsible (especially those who are vulnerable or difficult to engage with) whilst proactively providing early intervention to minimise crisis situations.

You will also identify the right support to manage and sustain tenancies effectively, build effective working relationships with other teams to ensure that support provided to tenants is maximised and keep up to date with current legislation.

With a good standard of education and excellent customer service skills, you will ideally bring a wealth of experience of working in a Housing, Welfare Benefit or Income Collection related role and be capable of communicating effectively in an easy to understand, jargon-free way. Although, we will consider applicants with no previous experience of rent collection where they can demonstrate they have the strengths, requirements and values needed for the role. With good IT skills, you must be able to interview customers in the office, at their home or over the telephone and be willing to carry out lone visits to customers as this is an essential part of the role. Due to the nature of the role, a valid current driving licence and access to a car is essential.

Closing date for applications: 27th October

Interview date: 4th November

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.