Vacancy Details

Customer Service Manager

***Please note that the successful candidate will be known internally as Registrations and Support Manager***

In 2019, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the tenth consecutive year running by the Sunday Times newspaper. We are the third Best Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2019 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.

Joining us as a Customer Service Manager, you will be responsible for the management of services relating to the processing of applications for rehousing; the mutual exchange service and tenancy ready support.

Supporting the promotion, continuous improvement and expansion of the service, you will manage the registration for housing effectively, ensuring the necessary checks are carried out and information provided and manage the Tenancy Ready Service; providing support for customers and challenging inappropriate behaviour to ensure that there is a framework in place before the sign up of tenancies to ensure that tenancies are sustainable.

You must also lead on new projects and initiatives as required and work to continually improve the services provided.

Candidates for this role must be comfortable in taking the lead and using initiative, have an understanding of how to motivate a team and the ability to use a coaching style of management to bring out the best in individuals and develop a self-reliant team. Confident and able to challenge negative behaviours to foster a positive working environment, you will possess some knowledge of housing management and law and recognise the worth of creating a culture where every individual is valued, regardless of their differences.

Good IT skills are essential, as is the use of a car and driving licence.

Closing date for applications: 27th October

Interview date: 5th November

All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.

Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.