Resident Liaison Officer
In 2019, Stockport Homes Group achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the tenth consecutive year running by the Sunday Times newspaper. We are the third Best Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2019 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.
As part of this successful housing group, an innovative new construction and trading business known as Three Sixty SHG Ltd has been formed and is growing with a pipeline of capital works projects. Three Sixty has the vision to design, build, refurbish and regenerate places to improve economic and social outcomes for people.
Due to continued growth, we are looking to recruit a Resident Liaison Officer to support, develop and promote the provision of high-quality customer service.
Consulting and liaising with customers before the commencement of work, during the project and once the work has been completed, you will undertake dilapidation surveys and produce reports and illustrations highlighting any information required by the site management, prior to works commencing.
Liaising with Site Management, Stockport Homes officers, council officers, Suppliers and sub-contractors on customer issues and providing advice on solutions to any problems encountered, you will provide accurate information relating to the work programmes, either verbally or in written form and ensure satisfactory resolution to all complaints.
Prioritising and managing your own workload and supporting other team members requirements, candidates should be able to think laterally, and problem solve successfully; working as part of a team but also independently as and when required. Working to strict deadlines and planning and prioritising works accordingly, you must ensure that measures are in place to achieve value for money and effective practices and work collaboratively with to ensure that team members have the knowledge and tools they need to do their jobs.
Due to the nature of the role, a full UK driving licence is required.
Closing date for applications: 24th November
Interview Date: 5th December
All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.