Housing Options – Team Leader
In 2019, Stockport Homes achieved three star ‘extraordinary’ Best Companies accreditation and were recognised as one of Britain’s best employers for the tenth consecutive year running by the Sunday Times newspaper. We are the third Best Not-For-Profit Organisation to work for in the Sunday Times Top 100 list for 2019 (Number one in the Best Companies Top 25 Housing Organisations to Work for) and have also achieved Platinum Investors in People status for our approach to people management and development.
We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’, but we’re also entrepreneurial, maximising the value of our money and resources.
We now have an opportunity available for a Team Leader to join us to ensure the delivery of an excellent housing options and advice service.
Responsible for delivering an excellent, prevention based approach towards meeting housing needs within the Borough, you will lead and motivate a team of Housing Options Officers to innovatively address the challenges that people face in maintaining and securing accommodation whilst ensuring the delivery of an excellent customer service. With a firm grasp on the quality of advice provided by the team and ensuring accurate, legally compliant homelessness decisions are made where required, you will help to develop services in conjunction with partner agencies; representing Stockport Homes at external meetings when required.
You must also provide expert guidance on complex cases, maintain an up to date and detailed knowledge of homelessness and related legislation, case law and guidance and monitor the performance of the Team, ensuring targets are achieved and any issues addressed.
Candidates for this role must be capable of leading, developing and managing a team of staff, thinking laterally and creatively to solve problems and able to build excellent working relationships with partner agencies; demonstrating how these can add value and reduce homelessness.
With an in depth knowledge of complex legislation and issues, you should be able to explain these to others in a clear and understandable way and be willing to introduce new ideas and develop services – including making use of technology to deliver a more efficient and effective customer experience. Resilient and able to diffuse difficult situations in a positive way, you should have a background of resolving complex enquiries.
Closing date for applications: 26th January 2020
Interview date:7th February 2020
All posts offer attractive conditions of service and a range of employee benefits including a commitment to personal development, work life balance and a genuine commitment to embrace diversity for employees and customers.
Stockport Homes is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.